POLICIES

Herdis Policies Social Distancing.jpg
SOCIAL DISTANCING
In accordance with Federal, State, and Local mandates, our mask policy has been updated. Our new policy; “Your Mask ~ Your Choice” will be extended to all of our guests and team members. If you would prefer your service provider wear a mask during your service, please advise the support team member at the front desk, and we will be happy to honor your request. The comfort of our guests is of utmost importance to us.
METHOD OF PAYMENT
We accept cash, checks and all forms of credit cards.
CANCELLATIONS
With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy.
RETURNS & EXCHANGES
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
SERVICE ADJUSTMENTS
Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
CHILDREN & PETS
For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment. During enhanced social distancing, children who are not receiving services are not allowed in the salon.